FAQ and contact

Open a product, add it to your Claim Cart, and send it for staff review. Staff confirms availability first. Stock is not held until the item is approved and added to your open invoice.

An item is reserved only after staff approves the claim and creates the matching open-invoice item or preorder slot. A claim request by itself is a request, not a stock hold.

After approval, staff gives payment instructions. Common methods include GCash, Maya, bank transfer, and cash. Your recorded payments appear in your customer account.

Yes. Approved items stay on one open invoice, so you can make multiple payments on different days. Staff records payments against the invoice, not against each item one by one.

It is your open customer invoice. Approved claims, preorder slots, shipping fees, and adjustments can stay together so your balance, paid amount, and remaining items are easier to track.

Yes. The shop can prepare selected paid and ready items for pickup, delivery, or courier. Remaining items stay open until they are paid, arrive, cancelled, refunded, or shipped later.

It depends on the item. Some preorders require a deposit to keep the slot active, while others may not. The exact amount is shown on the preorder card or confirmed by staff before the reservation moves forward.

Each preorder card can show ETA details, but anime figure release schedules and supplier arrivals can shift. Staff updates your reservation and account when there is movement.

Cancellation depends on the preorder stage and supplier commitment. Ask staff before assuming a slot can be cancelled, especially after an order has already been placed with a supplier.

Returned parcels are reviewed first. Returned items are not automatically treated as sellable stock until staff inspects the item, box, and accessories.

Check product photos and condition notes before claiming. If something is unclear, ask staff for more details. Condition matters for MISB, MIB, BIB, and loose items.

The shop tracks product references, maker and line details, and source notes. If you need proof or more photos before buying, ask staff before sending payment.

Message us using the contact you used for the request and include your reference. Staff can check the invoice, reservation, shipment, and payment history.